Refund policy
Return & Refund Policy
Effective Date: June 24th, 2026
At Dr. Evelyn's, your satisfaction matters to us. If you’re not happy with your purchase, we offer a refund policy designed to be fair, simple, and compliant with dietary supplement safety standards.
1. Refund Eligibility
Due to the nature of dietary supplements and health safety regulations, we do not accept physical returns of product.
We are confident in our products but if you would like a refund, you may request a refund within 30 days of the delivery date if:
- You are unsatisfied with the product's functionality/effectiveness
and
- This is the first time you are purchasing that particular product
or
- Your product(s) arrived damaged
- You received an incorrect product
Refund requests submitted after 30 days from delivery will not be accepted.
2. How to Request a Refund
To request a refund, please contact us at info@doctorevelyn.com within 30 days of delivery and include:
• Your order number
• A brief explanation
• In some cases, we may ask for additional information (such as photos of damaged items) to help us process your request.
Do not return the product unless explicitly instructed to do so.
Supplements returned without our specific request will not be refunded.
3. Refund Processing
When your refund is approved:
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at info@doctorevelyn.com.
Original shipping charges are non-refundable.
4. Limitations & Abuse Prevention
We reserve the right to limit or deny refund requests in cases of:
- Orders placed in bulk or for resale
- Suspected misuse or abuse of the policy
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. So that we can evaluate the issue and make it right. If you request a refund or replacement due to this issue, please provide a photo of the wrong, defective or damaged item. If the item was damaged during shipping please provide a photo of the shipment packaging as well as the item.
6 ."What do I do with my refunded product?"
We suggest that you donate your unused or unwanted refunded product to a pet of a friend, family member or co-worker. We want our products to help someone's pet - even if it didn't serve your pet in the way that you had hoped.
7. Non-refundable items
Unfortunately, we cannot accept refunds for gift cards, eBooks, lab tests or "Final Sale" products.
8. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page with a revised effective date.